Payment
❤ All payments are to be made through bank transfer or touchngo. Kindly include your order number as reference. Payment will be verified within 3 working days.
❤ No cash refund is offered.
❤ Refunds will be issued in the original form of payment used for the purchase.
❤ All orders will be automatically cancelled after 48 hours of non-payment.
Delivery
❤ Your order will be shipped once all items are available.
❤ Ready stock items will be shipped within 3 working days.
❤ Please separate your order for ready stock & preorder item if you wish to receive the available items first. Otherwise we will proceed with delivery once all the items available.
❤ Your products are under the responsibility of our third party postal service providers and we shall not be responsible for lost parcel in post if proof of postage is supplied.
❤ You will receive a notification, such as an email or SMS, once your pre-order item has been dispatched. This notification may include a tracking number or a link to track the shipment progress.
❤The actual delivery timeframe for pre-order items will depend on various factors, including the shipping method chosen and the destination.
❤ Please keep in mind that international shipments may experience longer transit times due to customs procedures and distance.
❤ We will strive to keep you informed about the progress of your pre-order and any relevant updates regarding delivery.
❤ If there are any significant changes to the expected delivery timeframe or if there are delays, we will notify you promptly and provide you with the necessary information.
❤ We appreciate your patience and understanding throughout the pre-order and delivery process. If you have any specific questions or concerns about the delivery of your pre-ordered item, please reach out to our customer support team for further assistance.
Terms & Conditions
Pre-order
❤ Pre-order usually takes at least 5-12 working Days, it might be delayed due to unforeseen circumstances (such as delayed shipment). You will be notified if there is a major delay of your order.
❤ Pre-orders require payment in full at the time of placing the order.
❤ No amendment or cancellation shall be made after order is placed.
❤ As all brands we carry vary in sizes, we are only able to offer a general sizing guide.
❤ In some cases, unforeseen circumstances may arise that prevent us from fulfilling a pre-order. If this occurs, we will notify you as soon as possible and provide a refund for the pre-ordered item.
Please carefully review and consider these terms and conditions before placing a pre-order. By proceeding with a pre-order, you acknowledge that you have read, understood, and agreed to these terms. If you have any questions or concerns regarding pre-orders, please contact our customer support team for further assistance.
Orders
❤ Placing an order signifies your agreement to purchase the selected items and acceptance of these terms and conditions.
❤ Please select the correct sizes/colors. No amendment or cancellation shall be made after order is placed.
❤ You will receive an order confirmation notification, acknowledging that we have received your order. This does not imply acceptance of your order or a commitment to ship.
❤ We make every effort to provide accurate and up-to-date product information, including descriptions, prices, and stock availability.
❤ However, we cannot guarantee the absolute accuracy of all product information. In the event of discrepancies in product descriptions, prices, or stock availability, we reserve the right to refuse or cancel an order.
❤ Payment for your order is required at the time of purchase and can be made using the available payment methods on our website.
❤ We reserve the right to refuse or cancel an order if there are pricing errors or issues with payment processing.
❤ We strive to process and ship orders promptly. However, delivery times may vary based on factors beyond our control, such as shipping carrier delays or customs procedures.
❤ Shipping fees, taxes, and any applicable duties will be calculated and displayed during the checkout process.
❤ Kindly ensure the full and correct address is stated, including your mobile number. Orders with incomplete/incorrect information might result in delayed delivery. A re-delivery fee will apply if the parcel is returned.
Return and Refund Policy
At BeWithYou.my, we want you to be completely satisfied with your purchase. We understand that sometimes, circumstances may require you to return or exchange a product. Please read our return and refund policy carefully to understand your options.
Returns:
❤ If you are not satisfied with your purchase, you may return the item(s) within 5 days of receiving your order.
❤ The item(s) must be in their original condition, unused, and in the original packaging.
❤ Please contact our customer support team at [email protected] to initiate the return process. Provide your order details and the reason for the return.
❤ Once your return request is approved, we will provide you with a return authorization number and instructions for shipping the item(s) back to us.
❤ You are responsible for the return shipping costs unless the return is due to a mistake on our part.
❤ We recommend using a trackable shipping method to ensure the safe return of the item(s).
❤ Upon receiving the returned item(s), we will inspect them for their condition. If they meet the return requirements, we will issue a refund or store credit, depending on your preference.
Exchanges:
❤ If you received a defective or damaged item, please contact our customer support team within 5 days of receiving your order.
❤ We will guide you through the exchange process and provide a return authorization number for the faulty item.
❤ Once we receive the defective or damaged item, we will inspect it, and if the exchange is approved, we will send you a replacement item at no additional cost.
❤ If the item is out of stock, we will offer you a refund.
Refunds:
❤ Refunds will be issued in the original form of payment used for the purchase.
❤ Please allow 3 business days for the refund to be processed after we receive the returned item(s).
❤ The refund will include the cost of the item(s) returned, excluding any shipping charges.
❤ If the return is due to an error on our part, we will refund the return shipping costs as well.
Please note:
We reserve the right to refuse a return or refund if the item(s) do not meet the return requirements mentioned above.
If you have any questions or need further assistance regarding our return and refund policy, please contact our customer support team at [email protected] .We are here to help you and ensure your shopping experience with us is enjoyable and hassle-free.